Answers to the questions we are asked most often. If yours is not here, email us at molfeidoo@gmail.com and we will reply within 2 business days.
Ordering
How do I place an order?
Add the items you want to your cart and go to checkout. Enter your shipping address, choose a payment method and confirm. You will get a confirmation email straight away with your order number. Keep that number, as it is the fastest way for us to find your order if you write in.
Do I need an account to buy?
No. You can check out as a guest. Creating an account simply saves your address and lets you see your past orders.
Can I change or cancel my order after placing it?
Yes, as long as it has not shipped. Email molfeidoo@gmail.com with your order number and what you would like changed. If you want to cancel and the order has not been dispatched, we cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled, but you can return it under our Refund and Return Policy.
I entered the wrong address. What now?
Email us immediately with your order number and the correct address. If the order has not been dispatched we will correct it. If a parcel is returned to us because the address supplied was incorrect, we can reship it once the reshipping cost has been paid.
Payment
What payment methods do you accept?
The payment methods available to you are shown at checkout before you confirm your order. Payment is taken at the time you place the order and is handled by our secure payment providers. We do not store your full card details.
Is my payment information safe?
Your payment is processed by our payment providers over an encrypted connection. Aricia never sees or stores your full card number. If a payment is declined or reversed, we may cancel the order and will contact you.
Shipping and delivery
How much does shipping cost?
Shipping is free on every order, with no minimum order value. No shipping charge is added at checkout or afterwards. You pay the product price plus any applicable sales tax.
Where do you ship?
We ship to addresses in the United States only, including all 50 states. Other countries cannot be selected at checkout, and we are unable to deliver to freight forwarders.
How long will my order take to arrive?
Orders are processed within 1 to 4 business days of payment confirmation. Standard delivery then takes 8 to 14 business days from the date of dispatch. In total, most orders arrive within 9 to 18 business days of being placed, which is roughly 2 to 4 calendar weeks. These are estimates, not guarantees, and peak periods such as Black Friday and Chinese New Year can take longer.
How do I track my order?
A tracking number is emailed to you as soon as your parcel is dispatched. Tracking can take 2 to 5 business days to become active with the carrier, so please allow that time before checking. If your tracking has not updated for 10 days or more, email molfeidoo@gmail.com with your order number and we will investigate with the carrier.
My order arrived in more than one parcel. Is that normal?
Yes. Orders with several items may ship in more than one parcel, arriving on different dates with separate tracking numbers. There is no extra cost to you.
Will I have to pay customs or import duties?
No. There are no customs duties or import fees for you to pay. Any duties on inbound shipments are handled by us and our fulfilment partner before delivery. Applicable United States state and local sales tax, where we are required to collect it, is calculated and shown at checkout.
Returns, exchanges and refunds
What is your return window?
You can request a return within 7 days of the date your order is delivered. Requests made more than 7 days after delivery cannot be accepted. The item must be unused and uninstalled, in its original packaging with all fittings, hardware, cables and manuals, and accompanied by your order number.
Who pays for return shipping?
If the item arrived damaged, defective or incorrect, we cover the full cost and send a replacement or a full refund, whichever you prefer. If you are returning because you changed your mind or ordered the wrong item, return shipping is paid by you. Because our outbound shipping is free, there is nothing deducted from your refund, and the full product price is refunded once the item is received and approved.
How do I start a return?
Email molfeidoo@gmail.com within 7 days of delivery with your order number, the items you want to return and the reason. We reply within 2 business days with return instructions and the return address. Please do not ship anything back before you receive those instructions, as unauthorised returns cannot be processed.
Can I exchange an item?
The fastest way is to return the original item under our Refund and Return Policy and place a new order for the item you want.
When will I get my refund?
Once your return reaches us it is inspected within 3 business days. If approved, the refund is issued to your original payment method within 5 to 10 business days of approval. How quickly it then appears on your statement depends on your bank or card issuer.
Are there items that cannot be returned?
Yes. Lights and fixtures that have been installed, wired, drilled or mounted, items damaged after delivery, opened bulbs and consumables, personalised or made to order items, gift cards, and anything marked Final Sale or Non-returnable on the product page. These exclusions do not apply if an item is faulty, damaged on arrival or not what you ordered, and your statutory rights are unaffected.
My item arrived damaged or is the wrong product. What should I do?
Email molfeidoo@gmail.com with your order number and clear photographs, or a short unboxing video if you have one. We will arrange a replacement or a full refund at no cost to you.
Products and care
How should I care for my item?
Care depends on the material, and the specific guidance is listed on each product page. As a general rule, dust decor and lighting with a dry or lightly damp soft cloth, avoid abrasive cleaners and solvents, and keep electrical fittings away from water. Switch off and unplug any light before cleaning it. If you are unsure about a particular piece, email us and we will tell you what we know about it.
Will the colour match the photographs?
We photograph our products as accurately as we can, but colours can look slightly different depending on your screen, and natural or handmade materials vary between pieces. Dimensions, materials and fittings are listed on each product page.
Contacting us
How do I reach support?
Email molfeidoo@gmail.com. Email is the fastest way to reach us and the best channel for anything involving an order. Please include your order number. We answer Monday to Saturday and reply to every enquiry within 2 business days. Messages received over a weekend or holiday are answered on the next business day. Our team works from India, so messages sent during the United States day are usually answered overnight.
Aricia
Kaithal, Haryana, India