Refund policy

Last updated: 25 August 2026

At Aricia we want you to be happy with every light and decor piece you order from us. This Refund and Return Policy explains when you can return an item, how to request a return, and how refunds are issued. It forms part of our Terms of Service and applies to all orders delivered within the United States.

Return window

You may request a return within 7 days of the date your order is delivered. Requests made more than 7 days after delivery cannot be accepted.

Conditions for a return

To be eligible for a return, the item must be:

Unused and uninstalled, in the same condition in which you received it;
In its original packaging, with all fittings, mounting hardware, cables, manuals and free gifts included;
Accompanied by proof of purchase (order number or order confirmation email).

Items that cannot be returned

Lights or fixtures that have been installed, wired, drilled, mounted or otherwise fitted;
Items damaged after delivery, including damage caused by incorrect installation, misuse or unsuitable voltage;
Bulbs and other consumables once the seal has been opened, for safety reasons;
Personalised, customised or made-to-order items;
Gift cards;
Items marked "Final Sale" or "Non-returnable" on the product page.

These exclusions do not apply where an item is faulty, damaged on arrival or not what you ordered. Your statutory rights are unaffected.

How to start a return

Email us at molfeidoo@gmail.com within 7 days of delivery with your order number, the item(s) you wish to return and the reason.
If the item arrived damaged, defective or incorrect, please attach clear photographs or a short unboxing video so we can resolve it quickly and at no cost to you.
Our team replies within 2 business days with return instructions and the return address. Please do not ship anything back before receiving those instructions, as unauthorised returns cannot be processed.

Who pays for return shipping

Damaged, defective or wrong item received: we cover the full cost. We arrange the return or reimburse your return shipping, and send a replacement or a full refund, at your choice.
Change of mind, wrong item ordered or no longer needed: return shipping is paid by you. Because we ship free, there is no outbound shipping charge to deduct — the full product price is refunded once the item is received and approved.

Refunds

Once your return reaches us it is inspected within 3 business days. If approved, the refund is issued to your original payment method within 5 to 10 business days of approval. How quickly it appears on your statement then depends on your bank or card issuer.

If a return is rejected because it does not meet the conditions above, we will explain why and return the item to you at your cost.

Exchanges

The fastest way to exchange an item is to return the original under this policy and place a new order for the item you want.

Cancellations

You may cancel an order for a full refund at any time before it ships by emailing molfeidoo@gmail.com with your order number. Once an order has been dispatched it cannot be cancelled, but it may be returned under this policy.

Order not delivered, lost or damaged in transit

If your tracking has not updated for 10 days or more, or your parcel arrives damaged, contact us at molfeidoo@gmail.com. We will investigate with the carrier and arrange a replacement or a full refund at no cost to you.